TAYTAN.STORE Official Policies and Premium

Welcome to TAYTAN.STORE. We are committed to delivering an exceptional shopping experience marked by premium quality, transparency and Customer-entire service. Please read our Comprehensive policies carefully before placing an order.

Shipping & Delivery Policy

• All orders are processed within 3-4 business days from confirmation.
• Standard shipping delivers within 3-7 business days, subject to your location.
• Expedited and same-day delivery options are available for selected location at an additional cost.
• Every shipment is fully tracked with real-time updates provide via emails and SMS.
• We gurantee secure packaging designed to prevent any damage during transit and shift package.
• If delivery delays occur due to unforeseen circumstances (Whether, Courier delays etc.), Customer will be promptly notified.
• International shipping is available with Custom duties and taxes applied as per destination Country regulations.

Return & Exchange Policy

• Return and exchanges are accepted within 14 calendar days from the date of delivery.
• Products must be returned in their original, unseal conditon with all packaging, tags and accessories infoot.
• Customized or personalized items are non-returnable unless defective or damaged.
• To initiate a return or exchange, Customers must Contact our support team for authorization and return instructions.
• Refund are processed within 5-7 business days after returned item is recieved and inspected.
• Original shipping charges are non-refundable unless the return is due to an error on our part.
• We reserve the right to refuse returns that do not meet our policy criteria.

Packaging Policy

• We provide premium, eco-consious packaging that reflects the luxury and sophistication of the TAYTAN.STORE brand.
• Each package is carefully prepared with protective materials to ensure flawless delivery.
• Elegent, branded packaging includes custom tissue paper, branded boxes and secure seals.
• Complimentary personalized thank-you notes are included to enhance your unboxing experience.
• Exclusive gift wrapping services are available upon requests for special occasions, adding a refined loud to your purchase.
• Our packaging materials are sourced sustainably, reflecting our commitment to environmental responsibility.

Privacy & Data Protection Policy

• We collect minimal personal infomation to fulfill order and enhance your shopping experience.
• All data is securely encrypted using advanced SSL technology to safegaurd your privacy.
• Your Personal infomation will never be sold or shared with third parties without your explicit consent.
• Customers have the right to request access, correction or deletion of their personal data at any time.
• We comply fully with all applicable data protection laws and regularly review our security measure to protect against breaches.

Terms of Use & Customer Responsibility

• All product images, descriptions and pricing infomation are provided with almost accuracy and updated regularly.
• Prices, promotions and product availability are subjects to chnage without prior notice.
• Customers must insure that all shipping and billing infomation is accurate and complete at the time of purchase.
• Orders suspected of fraud or misuse will be cancelled immediately and legal action may be pursued where necessary.
• Use of the website constitutes acceptance of all policies outlined herein.
• Customers agree to act responsibly and respectfully when interacting with TAYTAN.STORE staff and representatives.

Quality Assurance & Product Authenticity

• Each product undergoes rigorous quality control checks to meet our high standards before dispatch.
• We guarantee 100% Authenticity of all items sold under the TAYTAN.STORE brand.
• Any product found defective or damage upon delivery must be reported within 48 hours for resolution.
• We continuously improve our products based on Customer Feedback to maintain exceptional quality.
• Limited-Edition and exclusive collections are crafted with premium materials sourced globally to ensure uniqueness.

Premium Customer Service Commitment

• Our dedicated Customer support team is available 24/7 via live chat, email and phone to assit you promptly.
• We offer personalized styling advice and product consultations on request.
• Orders over a certain value qualify for free premium shipping and exclusive offers.
• VIP Customers enjoy early access to new Collections, special discounts and personalized gifts.
• We insure a seamless experience with easy navigation, secure payments and multiple payment options including digital wallets, credit cards.

Warranty Policy

• TAYTAN.STORE products are crafted with premium quality and undergo through inspection before dispatch. However, we proudly offer a limited warranty on applicable items :-
• All eligible products are covered under a 7-day warranty for manufacturing defects only.
• The warranty does not cover damage caused by misuse, accidents, normal wear and tear or unauthorized modifications.
• To claim warranty, Customers must provide photographic proof and the original purchase reciept.
• Approved warranty claims will be resolved through replacement or store credit, based on availability.
• Warranty requests must be initiated within 7 days of delivery.

Cancellation Policy

• We understood that plans may change. At TAYTAN.STORE, we offer a flexible Cancellation Policy :-
• Orders can be cancelled within 2 hours of placement or before they are processed for shipping.
• To cancel an order, contact our support team immediately with your order ID.
• Once the order has been shipped, it cannot be cancelled and the standard return process must be followed.
• Refund for cancelled orders will be processed within 3-5 business, working days via the original payment.

Payment Policy

• To ensure a Secure and Smooth shopping experience, TAYTAN.STORE supports multiple safe payments options :-
• UPI, Credit/Debit Cards, Net Banking, wallets and Cash on Delivery (COD).
• All online payments are processed through secure, encrypted gateways for complete data protection.
• For COD orders, additional verification may be required before dispatch.
• Orders are only processed, once full payment is successfully recieved, except for COD.

Custom Order Policy

• TAYTAN.STORE offers exclusive Customization services for selected products.
• Custom orders may include personalized text, logos or size, alternatives depending on the product.
• All Custom orders are non-refundable and non-returnable unless defective or incorrect.
• Customers must provide clear satisfactions at the time of placing the order.
• Custom orders require additional processing time, which will be communicated at checkout.
• TAYTAN.STORE reserves the rights to decline any custom order requests that do not align with brand standards.

Size Exchange Policy

• We want you to find the perfect fit. That's why we offer a hassle-free size exchange :-
• Size exchanges are accepted within 7 days of delivery.
• The item must be unused, in its original packaging and in resellable condition.
• Size exchanges are subjects to availability. If your desire size is not in stock, you may opt for a store credit.
• Only one exchange per order is allowed.
• Shipping charges for returning and reshipping may apply.

Ethical Sourcing Policy

• At TAYTAN.STORE, we are committed to ethical, responsible and sustainable sourcing practices.
• All products are sourced from suppliers who adhere to fair labour laws, safe working conditions and no child labour.
• We ensure our partners follow environmentally responsible manufacturing processes.
• Regular audits and suppliers assessments are conducted to ensure compliance.
• We prioritize partnerships with vendors who align with our values of integrity, transparency and human dignity.
• Sustainability is central to our brand ethos - we aim to minimize waste, reduce our carbon footprint and use eco-friendly packaging.

Affiliate Policy

• TAYTAN.STORE welcomes Creators, Influencers and Marketers to join our affiliate program and grow with us.
• Affiliates earn a Competitive Commission on every successful referral made using their unique tracking link.
• Payments are made monthly, subject to minimum payout thresholds and verification.
• Affiliates must comply with ethical marketing practices - no spam, misleading claims or false advertising allowed.
• TAYTAN.STORE reserves the right to terminate any affiliate account involved in unethical conduct or brand misuse.
• By joining our affiliate program, you agree to our terms and promotional guidelines.

Content Usage Policy

• All content on the TAYTAN.STORE website, including but not limited to text, images, logos, designs, videos and products visuals, is the exclusive property of TAYTAN.STORE.
• Unauthorized use, modification or distribution of our content is strictly prohibited.
• Legal action may be taken against individuals or entities that infringe on our intellectual property rights.
• If you wish to use any TAYTAN.STORE content for collaborations, press or features, prior written permission is required.
• We request content ownership and expect the same from our users and affiliates.

Dispute Resolution Policy

• At TAYTAN.STORE we value our Customers and strive to resolve all issues in a timely and professional matter. However, in the rare event of a dispute, we follow the steps below :
• Internal Resolution First: Customers are encouraged to first reach out to our Customer Support Team via Email or Whatsapp for any concern related to orders, quality, delivery or refunds.
• Most issues are resolved internally within 3-5 working days after the concern is submitted with proper details.
• Escalation Procedure: If a satisfactory resolution is not reached at the Customer support level, the issue can be escalated to the grievance officer via our Contact from an official email.
• Escalations are reviewed and responded to within 7 business days.
• Mediation and Negotiation: We believe in resolving disputes through open dialogue and mutual understanding. Both parties agree to attempt informal resolution through direct negotiation or online mediation before taking any legal route.
• Jurisdiction and Governing Laws: In the event that a legal proceeding is necessary all disputes shall be governed and interpreted in accordance with the laws of India. The court of (Punjab/India) shall have exclusive jurisdiction over any such matter.
• Fair Use and Good Faith: We reserve the right to refuse dispute claims that are fraudulent, unreasonable or filed in bad faith. Our goal is to protect both Customer rights and brand integrity.

Final Note

• At TAYTAN, we strive to combine fashion excellence with unparalleled service and integrity.
• These policies are designed to protect your interests and provide a luxurious, trustworthy shopping environment.
• If you have any question or require further assitance, please do not hesitate to contact our Support.
• Address: Village. Rolu Majra, P.O Samana Kalan, Teh. Sri Chamkaur Sahib, Distt.Rupnagar, Pin-140102
• Mobile: 95016-29599
• Email: taytanstore@gmail.com